For All General Queries Please Contact Us

By Phone:

Telephone: 0343 658 0210 Monday to Friday 8:30am to 6:00pm
Saturdays 9:00am to 5:00pm
Sundays closed

Write To Us:

The Compliance Manager
Netflights.com Travel Insurance
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew

For Emergency Medical Assistance

If you purchased your policy on or after 31 July 2023

Please contact AXA Assistance on: 02045 179 887 or +44 (0) 2045 179 887, if you are outside the U.K.

If you purchased your policy between 14 April 2020 and 30 July 2023

Please contact International Medical Rescue on: 00 44 (0) 2380 177474

If you purchased your policy between 30 April 2019 and 13 April 2020

Please contact International Medical Rescue on: 00 44 (0) 2380 644633

All Emergency Medical Assistance Lines are Open 24/7 (365 days)

For Travel Insurance Claims

If you purchased your policy on or after 31 July 2023

Please contact AXA Claims on: 02045 179 887

If you purchased your policy between 14 April 2020 and 30 July 2023

Please contact Reactive Claims on: 01420 259 049 or submit a claim online here

If you purchased your policy between 30 April 2019 and 13 April 2020

Please contact Reactive Claims on: 01420 259 049 or submit a claim online here

Your Right To Complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

If you purchased your policy on or after 31 July 2023:

If you purchased your policy between 14 April 2020 and 30 July 2023:

For All Policies:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: [email protected]